Independence: A New Era

A nurse holding a tablet talking to a woman at a reception desk.

We empower veterinarians to retain and regain their independence

Veterinary partners for simpler operations, improved pet care, and getting home on time.

Outsource your front desk and elevate client experience. Eliminate hold times and interruptions, allowing you to focus on your patients. We're your dedicated client relationship team.

Upgrade your receptionists with a dedicated team of trained veterinary professionals. Our trained staff delivers exceptional client service, following best-in-class protocols, while saving you time and money. We provide:

  • Multi-channel client communication

  • Virtually triage patient needs 

  • Appointment scheduling and calendar optimization

  • Patient record maintenance

  • Post-care client support 

  • Administrative tasks for your clinic team

Healthcare professional in green scrubs using a laptop with a headset, seated at a desk in a bright, minimalistic office. A clock is on the wall and medical supplies are on a cart.
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    Onboard

    We understand your practice's needs & culture as well as your current processes. We have frameworks to partner with veterinary practices and adjust to your requirements.

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    Consistent Support

    Work with the same group of individuals every day, building a strong, long-term working relationship, just like an in-office team member. Consistency and workflow optimization are key to success, satisfaction and efficiency.

  • Abstract icon of three people forming a group inside a scalloped border.

    Seamless Integration

    Our staff quickly integrate into your existing workflows, providing immediate relief from administrative burdens. Our goal is to be an extension of your team.

Why Choose Pet Practice Concierge?

Thoroughly Trained

Our team all have backgrounds in the veterinary field. We are equipped to accurately triage, determine urgency, book visits for clients, and help with follow up. Our team all undergo extensive training in veterinary terminology, and common/specialty procedures.

HIPAA Compliant & Secure

All members of our team are HIPAA-certified, pass rigorous NBI background checks, and undergo comprehensive computer security audits. We maintain their credentials, including HIPAA certificates, photo IDs, diplomas, and background checks. Our time-tracking software monitors their activity, ensuring accountability and allowing you to monitor progress.

Empower Your Team

We want to combat team burnout by reducing daily menial tasks. We create a less chaotic in-clinic experience by letting us taking care of your phones. We also free up your in-house staff’s time to focus on revenue-generating tasks like ancillary services, testing and specialized procedures. From current clients, we see a lift in team morale, an enhancement in client experience, and an improvement in team retention.

Time Efficient + Cost Savings

Eliminate the overhead costs associated with in-house staff, such as office space, equipment, and benefits.

Reduce Administrative Overload

Navigate the complexities of modern veterinary practice with ease. Our team handle time-consuming administrative tasks (answer phones, questions around scheduling, routine follow-up, etc) - reducing stress and minimizing errors.

Our Clients Have Significant Cost Savings.

On average, our clients save $9 per hour (~40%) by outsourcing their receptionist duties to us. This figure is on top of the savings and convenience gained from not having to actively manage a team and the peace of mind from knowing you won’t have to worry about last-minute call-outs or sick days.

Bar graph comparing costs. "Your Costs Today" bar is $22.67, "Pet Practice Concierge" bar is $13.50.

*includes average US salary for veterinary receptionists plus benefits, taxes & management

A healthcare professional in scrubs showing a tablet to a patient at a modern reception desk.
Two healthcare professionals in light blue scrubs standing at a reception desk, one holding a tablet.

What Clients are Saying

"The service is integral to our operations. They run our phone lines 24 hours a day, 7 days a week. I don’t know how we would operate to be honest - we save money and are able to provide unparalleled service!"

Shon Bayer, CEO of Parker & Ace

"It’s a no brainer. We replaced two of our receptionists with their staff and kept one full time person at the front desk to greet clients when they come in. A better experience and we save a lot of $$$ "

Scott T., Owner of Pet Hospital

Get in Touch

We’re here to understand your practice’s needs and to demonstrate the value we add.

Medical professional in scrubs with headset using a laptop for telemedicine at a desk.

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